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conference presentations

  • DFNi Anual Conference 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
  • IAADFS Orlando Conference 2016, 2017
  • IATA AirlineInsights Forum 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
  • ASUTIL Frontera Conference 2014
  • AUSTIL Latin America Conference 2013,2014,2015,2016,2017

m1nd-ful insights

Each month we bring you unique insights into shopper behaviour under a variety of different themes through our newsletter m1nd-ful. If you are interested in receiving the newsletter please click on the Subscribe button and we’ll send you future editions.

FEBRUARY

chinese travellers trends in travel retail

January

Crossroads of the future - the Middle East

DECEMBER

the keys to successful digital marketing to millennials

NOVEMBER

the most important nationalities for travel retail in 2018

OCTOBER

tracking the traveller, today and tomorrow

SEPTEMBER

breaking barriers part 2

AUGUST

breaking barriers part 1

JULY

the challenge of change in chinese travel trends

JUNE

The brexit impact

MAY

reinventing travel retail through localisation

APRIL

asymmetry of customer satisfaction

MARCH

the shopping experience

FEBRUARY

dealing with cognitive dissonance in travel retail

JANUARY

chasing the chinese consumer, back to china

DECEMBER

intercepting and influencing the consumer

NOVEMBER

b1s: a star is born

SEPTEMBER

first time buyers

AUGUST

y millennials are so important

JULY

latin america report

JUNE

downtown duty free

MAY

travel retail tech talk

APRIL

british travellers

MARCH

australian travellers

JANUARY

japanese travellers

FEBRUARY

us travellers

DECEMBER

for what it’s worth

NOVEMBER

just for you

OCTOBER

why they buy in the sky

SEPTEMBER

paving the paths to purchase

AUGUST

less stress; more success

JULY

understanding african travellers

JUNE

impactful engagement

MAY

the way you make me feel

APRIL

perception, not price is vital

MARCH

tech-talking to travellers in travel retail

FEBRUARY

lessons in customer enticement

JANUARY

inside india

DECEMBER

placing importance on place

NOVEMBER

turning low cost into high value

OCTOBER

the power of people

SEPTEMBER

inside the m1nds of the non-shoppers

JULY

the world´s most common shopping baskets

JUNE

brazilian travellers: as fanatic about shopping as football?

MAY

virtual reality 4 real results

APRIL

they can't get no satisfaction - so what?

MARCH

senior travellers - an abandonned opportunity for travel retail

FEBRUARY

outbound and inbound