HOMEResearch
Beyond Borders

We are specialists in travel related marketing intelligence and consulting

More about us
Peter Shanghai
Anna TRCF 2022
peter asutil 2023
Clara trcf 2021
peter sunglasses 2022
Anna trcf 2021
Peter Orlando
Clara trcf
Anna TRCF 2021
Peter Shanghai
Anna TRCF 2022

The worldwide
leader

in travel market research

m1nd-set, founded in 2007, is the worldwide leading agency in travel research, based in Switzerland.

Our key sector of activity is travel retail, airline, and airport research & consulting.

m1nd-set has conducted over 1.000 qualitative and quantitative research studies around the world over the last decade, and has successfully provided marketing intelligence to numerous Fortune 500 companies.

m1nd-set’s special strength is to provide clients with tailor-made research, analysis, actionable results and recommendations.

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    With airside access to over 60 airports worldwide, m1nd-set can easily reach international air travelers to conduct face-to-face interviews.

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    m1nd-set owns a worldwide exclusive database, which currently consists of over 700.000 international travelers from 100+ nationalities, recruited at airport departure gates to conduct online interviews.

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    m1nd-set has conducted more than 2 Mio interviews over the last 15 years with travelers at airports, at border shops, in downtown Duty Free shops and on cruises / ferries around the globe.

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    Among other projects, m1nd-set runs the Airs@t survey (in partnership with IATA) which is recognized as the industry benchmark for air passenger satisfaction.

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Our 127 clients

Concha y Toro
DFNI
Davidoff
Delica
Delta
Diageo
Dufry
Dyson
APTRA
ARI
Accenture
AeroMexico
Aeroflot
Air India
Air New Zealand
AirFrance
Airbus
Alitalia
Allianz
Altria
Amadeus
American Airlines
Americas
Amore Pacific
Ana
Asia
Asutil
Avianca
Avinor
BW Confidental
Bacardi
Boeing
Bose
British Airways
British American Tobacco
Brown-Forman
Bulgari
CDF
Campari Group
Cartier
Chanel
China Southern
Cloetta
Concha y Toro
DFNI
Davidoff
Delica
Delta
Diageo
Dufry
Dyson
APTRA
ARI
Accenture
AeroMexico
Aeroflot
Air India
Air New Zealand
AirFrance
Lindt
Loacker
Lufthansa
Luxottica
L’Oréal
MARS
MEADFA
Malaysia Airlines
ETRC
Edrington
Emirates
Estée Lauder
Etihad Airways
Fashion Gallery
Ferrero
FinnAir
Fraport
Frontier
Gategroup
Gebr. Heinemann
Godiva
Gulf-Africa
HSBC
HUGO BOSS
Haribo
Heineken
Hermés
Hershey’s
IAADFS
IATA
Imperial Tobacco
Inflight Service
JCDecaux
JTI
Japan Airlines
KLM
Kellog’s
Kuwait Airways
LAN
LEGO
LS travel retail
LVMH
Lacoste
Lindt
Loacker
Lufthansa
Luxottica
L’Oréal
MARS
MEADFA
Malaysia Airlines
ETRC
Edrington
Emirates
Estée Lauder
Etihad Airways
Fashion Gallery
Ferrero
FinnAir
United Airlines
Vacheron Constantin
Vienna Airport
Vietnam Airlines
Virgin Atlantic
Whyte & Mackay
William Grant & Sons
World Duty Free Group
Mondeléz
Moët Hennessy
Nestlé
Nivea
Oneworld
Orange
P&G
PUIG
Perfetti van Melle
Pernod Ricard
Philip Morris
Plexus
Qatar Airways
Ricola
Ritter Sport
Rémy Cointreau
SEVA Group
SK-II
Safilo
Samsung
Saudia
Shiseido
Singapore Airlines
South African Airways
Storck
Swiss
TAM
TFWA
TRBusiness
Thai
The Shilla
Treasury Wine Estates
Turkish Airlines
United Airlines
Vacheron Constantin
Vienna Airport
Vietnam Airlines
Virgin Atlantic
Whyte & Mackay
William Grant & Sons
World Duty Free Group
Mondeléz
Moët Hennessy
Nestlé
Nivea
Oneworld
Orange
P&G
PUIG

Conferences

Conferences with m1nd-set presentations

Upcoming and Recent conferences:

DFNI Cruise Conference

Lisbon - June.2024

Travel Retail Consumer Forum

2024

ASUTIL Latin America Conference

Bogota - 2024

IAADFS Summit of the Americas

Palm Beach - 2024

TFWA Webinar

2023

Passenger Experience Conference

2023

Other conferences

Partners

IAADFS
NTRG
Asutil
CEETRA
ETRC
APTRA
TFWA
IATA
Blueprint
DFNI
DF Magazine
TRBusiness
IAADFS
NTRG
Asutil
CEETRA
ETRC
APTRA
TFWA
IATA
Blueprint
DFNI
DF Magazine
TRBusiness
IAADFS
NTRG
Asutil
CEETRA

m1nd-set in the media

  • March 2024

    GenZ RedY AsPac Edition in Singapore

    GenZ RedY AsPac Workhop in Singapore on May 12th before the TFWA (Tax Free World Association) opening cocktail.
    Blueprint and m1nd-set are thrilled to announce our next mutual workshop, this time focusing on GenZ in AsPac. Registrations are open now: https://genzredyasiapacificworkshop.eventbrite.com/

  • February 2024

    The potential of savory snacking in Travel Retail

    m1nd-set client Kellanova (former Kellogg Company) released a Travel Retail exclusive portfolio worldwide to fulfill consumers’ needs for gifting. Jacco Douma describes how Kellanova execute activation support in excellence with various Travel Retail stakeholders.

  • February 2024

    m1nd-set’s contribution to TFWA sustainable initiative

    Latest TFWA (Tax Free World Association) / m1nd-set study shows that 81% of Chinese TR consumers think it is important to have reduced or eco-friendly packaging in DF/TR shops, vs 61% globally. And from here comes the initiative of TFWA to align on these expectations and offer a more sustainable Exhibitions & Conference in Singapore.

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© 2021 m1nd-set

All rights reserved.

Contact us

For any questions or comments, please contact us.

info@m1nd-set.com

 

Place de l’Ancien Port 4, 1800, Vevey, Switzerland

+41 21 925 50 25

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